How to Manage Customer Reviews and Add Reviews to Your Website

1. Your Reviews will appear first and you will see the publish status and rating. You can also edit the publish status and edit the review details to affect how it is displayed.
2. Private Feedback has to do with the initial email feedback click and will include any poor feedback where a review is not collected.
   
   NOTE: If a customer only submits the initial feedback score/number rating and does not continue to the next page and leave a review, their input will fall under Private Feedback even if the score is high.
3. Activity by Month gives you a snapshot view of recent reviews you have received.
4. Pending Requests - you've sent a request but they haven't yet replied. We send a Request Review email when you initially request it, and again in 3 and 7 days if they have not left a review or opted out.
5. The Request Settings will allow you to define the minimum feedback score required to continue and request a review. You can also define what review rating is required to automatically publish the review (or you can require all reviews to be moderated).
6. You can Set Review Notifications to indicate how often you will receive notifications.
7. Review Embeds allow you to create a review widget to define how you display reviews on your website. These can then be embedded on your web pages. See the 'Managing the Customer Reviews Widget' section below for more information.

1. Review Details will show you who the reviewer is and the details of their feedback and review.
2. Reply to Review allows you to add a response to the review which will display alongside the review on your website (where your review embed is installed or on your Reviews page). See the section below for more information.
3. You can see which Company the reviewer is associated with in your CRM, or you can associate the contact with a company in your CRM by choosing from the dropdown list.
4. You can set the relationship type to further group reviews. For example, you may want to show Volunteer reviews on the Volunteering page.

Replying to Reviews

A customer review is just the beginning. You may want to reply to a review to add more context, show appreciation, or address a concern.

When editing a review, you have the option to Reply to Review and display your reply on your website like the example below.

1. Give your embed widget a Name. This is useful in keeping things straight when you have many widgets.
2. Define a Label/Heading for the embed widget. This will appear on the webpage above the reviews, so this will be a 'Title' for this section on your web page, like 'See what our Customers are Saying', for example.
3. Layout/Style allows you to choose how you want your reviews to appear on the page: Default slides reviews one at a time. You can also choose to display in Columns or a List View.
4. You can specify reviews by Relationship Type. If all relationship types are selected and a review is not categorized with any relationship type then it will not appear, so you may want to leave this blank in the widget to show reviews of all relationship types
5.  Reviews Widgets, like all of Locable's tools, can be added to websites we don't power by copying and pasting the Embed code from your account into your website. We recommend the Javascript option for flexibility, however, some website platforms only support iframe embeds.