In order to send Express Email Newsletters and other white-labeled emails from your account, you must first implement a couple of settings on the account and your domain to enable Locable to send emails with your domain and ensure your emails are delivered reliably (reduce the odds they go to the Spam folder).
After completing the domain configuration, you'll just add a few more details and set your email defaults to be able to send emails. You'll also want to set up Contact Lists and add subscribers to start sending emails.
Below are instructions to add your domain to your account, verify that you are the owner of the domain, and setup DKIM and SPF records in your DNS host.
Let us know if you need assistance (a one-time $50 setup fee may be required for full-service DNS support depending on your plan).
To get started, login to your account and click on your name in the upper right-hand corner. Then select Account Settings (1). Then go to Outgoing Email (2) settings in the left-hand menu. Then...
Add the Domain you will use for sending emails (3) and click save. The domain should not include the http:// or https:// or the www. For example, locable.com instead of https://www.locable.com.
Once you've saved the domain, we will automatically generate a set of DNS records for you to add to your domain. It will include 2 TXT records: one to verify domain ownership (4) and one for SPF (5) and 3 CNAME records for DKIM(6). All 5 must be added to your domain host and verified in order to begin sending emails. See below for more information about how to update your DNS settings - we strongly recommend you use Cloudflare to accelerate your site and add SSL / HTTPS.
Once you've updated your DNS settings, it can take up to 72 hours to fully update. You can check your status at any time by visiting the Outgoing Email Settings page and/or clicking the recheck button for each section. When everything is verified you will see a green checkmark in each section as well as an "Active" badge at the top of the page.
Note: for the 3 DKIM records please use everything before ".yourdomain.com" as the subdomain including and ending with the "_domainkey" portion.
Updating Your DNS Settings with Different Providers
Different providers have different procedures for updating DNS records. The following table lists links to the documentation for several common providers. This list isn't exhaustive.
DNS/Hosting Provider | Documentation Link |
GoDaddy | |
Dreamhost | |
Cloudflare | |
HostGator | |
Namecheap |
Please note, when setting your SPF records you can only have a single TXT file or the SPF records may fail.
You can combine multiple services into a single SPF record like you see below - the order does not matter:
