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Requesting and Collecting Customer Reviews with Reputation Management
Requesting and Collecting Customer Reviews with Reputation Management

You don't have to just wait for customers to leave you reviews, you can drive the process.

Brian Ostrovsky avatar
Written by Brian Ostrovsky
Updated over a week ago

Collecting and promoting customer reviews are two separate but related activities.

When you add a Contact to the CRM / Contact Database, or when they complete a form on your website created in Locable, you can invite them to leave you a review...

Collecting Reviews with Locable

To begin collecting reviews, the fastest option is to click Request Review on the Dashboard. 

You can also reach this page by clicking the Request Review option in the Feedback & Reviews section or by visiting individual contacts in your database (click CRM > Contacts in the main menu and find the contact) then click Request Review. 

  1. You can find an existing contact

  2. Add a new contact

  3. And, choose if you'd like to associate that contact and the review with a business.

How we collect reviews

Locable will then send an email to the contact requesting feedback on a scale of 1-10, if they select a high number we prompt them to leave a review - no registration or sign-in is required so they can quickly provide a review. 

After clicking on one of the numerical responses, we ask for a review (see below), or if they're unhappy and click a low number collect private feedback.

Upon submission, we thank them and prompt them to also review you on any social media profiles added to your account enabling you to grow your reputation there as well.
Note: we send a request email when you request and again at 3 and 7 days if they have not left a review or opted out.

Publishing Reviews

Published reviews will appear in on your website wherever you've placed Reviews Embed Widgets (or the Reviews Feed if using Locable's Web Builder).

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